Digital, one-time purchases
Smart Chart ($7.99) and Teacher Pro ($39) are one-time purchases that unlock features instantly — there's nothing shipped, and no subscription to cancel.
When we'll refund
- The purchase didn't unlock the features it should have, and we couldn't fix it.
- You were charged more than once for the same purchase.
- You bought the wrong tier by mistake and reach out promptly.
If any of that applies, contact us within 7 days of the purchase with your payment ID (from your confirmation email) and we'll sort it out.
When we generally won't refund
After 7 days, or after extensive use of the unlocked features, purchases are generally final — same as most instantly-delivered digital products. We'll still look at unusual situations on request; just get in touch and explain what happened.
How to request one
Use the contact page, choose "Billing / refund," and include your payment ID. We reply by email and, if a refund is approved, process it back through Dodo Payments to your original payment method — it can take several business days to appear, depending on your bank or card issuer.